General Questions

This article covers the most common questions about what Precision Bridge is, who it is for, and how it compares to earlier versions of the product.

What Precision Bridge Does

Precision Bridge is a data management platform for migrating, replicating and synchronising records between enterprise applications. Typical use cases include migrating ITSM, CSM, HR, GRC or DevOps data between Service Management systems such as ServiceNow, BMC Helix/Remedy, Salesforce, Atlassian JSM or Confluence, archiving data to a secure cloud-based or on-premise data warehouse or syncing data records between diverse applications based on pre-defined criteria.

A powerful Adaptor Editor is available to connect to any new platforms using a REST API connection without the need for any product code changes or other development work.

A migration is expressed as a project containing one or more procedures. Each procedure is an ordered sequence of steps: extract from a source, transform via field mappings, load to a target, capture results. See Getting Started for the full picture.

Who Precision Bridge Is For

Precision Bridge is built for enterprise administrators, integration engineers, and migration consultants who need to move structured data between systems with full control over field-level mappings, key matching, and reference resolution.

It is not a no-code automation tool for end users — designing a migration requires understanding the source and target schemas, the relationships between record types, and (for non-trivial transformations) some formula authoring. Templates ship for common scenarios (for example, ServiceNow to ServiceNow Incident Management) to give a working starting point.

What Changed in Precision Bridge 10

If you used a previous version of Precision Bridge, the biggest conceptual change is Procedures:

• Earlier versions centred on standalone Form Mappings — one form-to-form migration in isolation.
• PB10 wraps every migration in an ordered Procedure of steps. The Migrate Records step is the modern equivalent of a Form Mapping; around it you can add Extract Records, Assign Variables, Call API Endpoint, Call Procedure, Iterate, Run Script, and Wait For Condition steps.

Other notable changes:

• A redesigned, browser-based UI replaces the legacy desktop interface.
• A new formula language with a Python-like syntax replaces the previous expression evaluators.
• Table Correlations track source-to-target ID relationships across runs and across procedures.
• Templates ship for common migration scenarios and can be customised in place.

See What's New in Precision Bridge 10 for the full list.

Where Templates Come In

Every common migration scenario ships as a starter template — for example, the ServiceNow to ServiceNow Incident Management template includes a pre-built procedure with Migrate Records steps for users, groups, incidents, and journal entries, with auto-generated field mappings. Creating a project from a template prompts you to link the template's placeholder connections to your real source and target connections, and the rest is in place.

You can also save your own projects as templates once they are working. See Project Organization for guidance.

Where to Get Help

• For installer access and licence requests: [e-mail].
• For documentation: the categories listed in the help centre cover Getting Started, Migrate Records, Formula Language, Filtering, Table Correlations, Best Practices, and Adaptor Editor.
• For an issue you suspect is a bug or a missing capability: include the execution report (downloadable from the execution view as CSV) when contacting support — most diagnoses start there.